Eagle Pest Control Becomes First Nationwide Pest Control Company to Offer Comprehensive Real Time Customer Reporting to all Clients with mobileworkerTM from Codegate
Eagle Pest Control has signed a contract with mobile data specialist Codegate to supply its mobileworkerTM solution to manage and control all aspects of work assigned to its nationwide team of 60 pest control engineers.
Part of MITIE Group PLC, the UK facilities, engineering and property services company with 39,000 employees nationwide, Eagle Pest Control handles a large volume of contracts, requiring both scheduled visits and reactive service call outs nationally.
Codegate will supply Eagle Pest Control with its mobileworker solution, running on the Codegate Adaptive Technology core software framework that includes satellite navigation and vehicle tracking. The contract also includes initially supplying 60 of the field based engineers with Dolphin® 7900 rugged mobile computers from Hand Held Products, equipped with the latest GPRS and in-vehicle GPS communications.
Peter Trotman, Managing Director at Eagle Pest Control, explains: “Codegate was the only company willing and able to take responsibility for all three elements of the project. They can supply the hardware, manage the data transfer between the office and our remote workers, and handle the development of our database to better support the business. In addition, the solution they are delivering will increase our USP by making us the first nationwide pest control company to offer comprehensive real time customer reporting to all our clients.”
Codegate’s mobileworker solution incorporates a wide variety of features that reduce paperwork and simplify a range of processes including job scheduling and allocation; real time activity time stamping to track and record events such as arrival time, duration and completion time, areas inspected and evidence of infestations; tracking of chemicals and equipment used; real time data communications and satellite navigation.
Adam Dykman, Managing Director of Codegate, said: “Our mobileworker solution offers automatic and instantaneous job allocation, that will enable Eagle to be much more responsive to customer requirements, and gives them access to the real time information they need for faster, more accurate customer reporting. It will also enable to them to process jobs more quickly to improve their cash flow. We have designed a solution specifically to meet the unique requirements of the pest control industry.”